Terms of Service

These Terms govern your access to and use of Origin Care Navigator(“Origin,” “we,” “us,” or “our”) and its website and services. By using Origin you agree to these Terms. If you do not agree, please do not use the service.

Our Privacy Policy and our text message consent disclosures are part of this agreement. Any pricing, billing, or cancellation disclosure shown to you at the point of purchase is also part of this agreement for that transaction.

You must be at least 18 years old and legally able to enter into this agreement. Origin is intended for adults making or supporting care decisions.

When you give us information about a family member or another person, you represent that you are authorized to share that information with us and to ask us to contact relevant people or organizations on that person’s behalf. Doing so does not mean you are claiming to be a legal guardian, conservator, agent under a power of attorney, or personal representative unless that is actually true. If your authority is limited, tell us, and limit what you submit accordingly.

• Give accurate, current information when you create an account or submit a request.
• Keep your login credentials confidential and do not share them.
• Tell us promptly at support@originoc.com if you believe someone has used your account without permission.
• You are responsible for activity that happens under your account, except to the extent it results from our own failure or from conduct we are legally responsible for.
• Do not transfer or sell your account, and do not impersonate another person, provider, or organization.

Origin is a care-navigation and decision-support platform. We organize the information you share, generate a Care Guide, explain general care options and cost considerations, and may offer an optional assessment request with our affiliated home-care agency when appropriate.

Origin does not:

• diagnose conditions or perform clinical assessments;
• provide treatment, nursing care, therapy, or supervision;
• monitor anyone for emergencies or respond to emergencies;
• promise placement in any facility or with any agency;
• act as your fiduciary, agent, advocate of record, or legal representative;
• operate as an insurer, health plan, licensed facility, home-care agency, or healthcare provider.

Everything Origin produces is informational decision support. Origin is not a healthcare provider, home care agency, licensed facility, attorney, or financial advisor. Nothing Origin produces is medical, nursing, legal, tax, or financial advice, a diagnosis, a treatment plan, or a clinical assessment. Always consult qualified professionals about medical, legal, and financial decisions, and follow the instructions of the treating clinicians involved in the person’s care.

Origin is not an emergency service. If someone is in danger, seriously injured, medically unstable, or at immediate risk, call 911 or go to the nearest emergency department. For a mental-health crisis you can call or text 988. Do not use Origin, email, or text messages to report an emergency — those channels are not monitored for emergencies and may not be seen in time.

Some summaries, guides, and recommendations are generated or organized using automated and artificial-intelligence systems. Automated output can be incomplete, out of date, or simply wrong, and it does not know facts you have not told us.

You must verify important facts — eligibility, licensure, cost, clinical suitability, legal consequences — with a qualified professional before you rely on them. AI-assisted output is not a substitute for professional judgment and must never be used in an emergency.

Origin is not a health plan or a healthcare provider. We do not represent that information you submit to us as a consumer is protected by the federal Health Insurance Portability and Accountability Act (HIPAA). In general, health information a consumer submits directly to an independent consumer service may not be HIPAA-protected information.

Origin may become subject to HIPAA obligations only in a relationship where applicable law makes Origin a business associate of a covered entity. In that case, the governing business-associate agreement and applicable law control over this section for the information covered by it.

Regardless of whether HIPAA applies, other privacy and consumer-protection laws continue to apply to us, and our Privacy Policy governs how we handle your information. Nothing here waives any statutory privacy right you have.

You keep ownership of the information and content you submit. You grant Origin a limited license to use it solely to operate, secure, support, improve, and deliver the service you asked for, as described in our Privacy Policy.

Please share only what is reasonably necessary. Do not upload full medical records, Social Security numbers, financial account numbers, or other identifiers that are not needed for the help you are requesting. This section does not create any right for Origin to sell your information or to use it for independent marketing.

Origin does not operate an outside-provider referral network in this version. When home care is relevant, you may review an optional connection to Home Helpers Home Care of Santa Ana & Tustin. Origin’s owner also owns that agency. We disclose this relationship before you proceed.

You submit your assessment request inside Origin. Our team receives your contact details, service ZIP, and associated care plan to review and follow up. A request is not a booking or a promise of availability.

Origin is not an independent provider-matching service. The affiliated agency makes its own service, staffing, pricing and availability decisions. Guidance may recommend medical evaluation, skilled care, facilities, benefits or other support instead of, or alongside, nonmedical home care. You do not need to contact the agency to use your guide.

• Provide accurate information, and only information you have the right to share.
• Use the service for your own care decisions or for a person you are authorized to assist.
• Do not submit requests on behalf of someone who has not agreed to be contacted, and do not submit a phone number you are not authorized to use.
• Do not misuse the service: no scraping, resale, automated abuse, security probing, impersonation, spam, or unlawful, harassing, or deceptive activity.
• Providers must maintain required licensure and respond to referral offers honestly.

The agency connection does not enroll you in SMS. Providing a phone number does not sign you up for automated marketing text messages.

Origin’s family assessment, full care plan, and downloads are free. No credit card or purchase is required. Provider enrollment and new subscriptions are not offered in this version.

An optional assessment with the affiliated home care agency does not commit you to buying care. Any home care services and their costs are agreed separately with the agency.

If you previously purchased access or a subscription, your billing history and cancellation options remain available in your account. Making guidance free does not itself cancel an existing subscription or issue a refund. Contact us for help with previous charges.

You may cancel using the cancellation method described at checkout and in your account. Nothing in these Terms limits the cancellation, notice, or refund rights California law gives you, including rights that apply to automatically renewing subscriptions. If a charge looks wrong, email support@originoc.com and we will review it.

Origin relies on third parties to run the service, including a payment processor (Stripe), email and text-message delivery vendors, and infrastructure providers. Origin also links to independent providers and to external websites and government or nonprofit resources.

Those third parties operate under their own terms and privacy practices, which may apply to you when you use them. Origin does not control and is not responsible for third-party services, content, or conduct. This section does not limit Origin’s own legal duties to you, including our duties concerning the vendors we choose to process your information.

Origin’s software, content, guides, question flows, wording, design, and brand are owned by Origin or its licensors. We grant you a personal, nonexclusive, nontransferable, revocable license to use the service for your own care decisions or for a person you are authorized to assist.

You may download, save, print, and share your own Care Guide for your personal and family use, including with clinicians and providers you choose. Except where applicable law forbids the restriction, you may not copy, resell, sublicense, publicly redistribute, scrape, reverse engineer, or use the service or its output to train or develop a machine-learning model or a competing service.

We do not promise uninterrupted or error-free availability. We may perform maintenance and may add, change, or remove features. You can stop using Origin at any time.

We may suspend or end access if it is necessary for safety, to prevent fraud or unlawful activity, or because of a material breach of these Terms. Where the situation allows, we will tell you why.

We may update these Terms. Material changes apply going forward from their effective date, and we will give notice where notice is required — by email, in the product, or by another reasonable method. Changes do not apply retroactively to completed transactions, and we do not treat a silent edit to this page as your agreement to a material change. Sections that logically should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and dispute provisions — survive termination.

The service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

To the maximum extent permitted by law, Origin is not liable for indirect, incidental, special, consequential, or punitive damages, or for the acts, omissions, services, or fees of any independent provider. Our total liability arising from the service will not exceed one hundred US dollars ($100).

These limits apply only as far as the law allows. Nothing in these Terms excludes or limits Origin’s liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, personal injury or death caused by our negligence, or any other liability that cannot lawfully be excluded, and nothing here waives any nonwaivable right you have under California consumer law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend and indemnify Origin against third-party claims, losses, and reasonable costs that arise from your unlawful misuse of the service, your violation of another person’s rights (including submitting someone’s information or phone number without authority), or your material breach of these Terms.

This obligation does not apply to losses caused by Origin’s own acts, omissions, or breach, and it applies only to the extent permitted by applicable law. We will give you prompt notice of any claim and let you participate in its defense.

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. You and Origin agree that disputes will be heard in the state or federal courts serving Orange County, California, and each of us consents to personal jurisdiction there.

Before filing, please contact us — most issues are resolved quickly by email. Nothing here limits your right to contact a government agency or to bring a claim in small claims court where that court has jurisdiction.

• Severability. If a provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in effect.
• No waiver. If we do not enforce a provision right away, we do not give up the right to enforce it later.
• Assignment. You may not assign this agreement without our consent. We may assign it to an affiliate or in connection with a merger, financing, or sale of the business, and your rights under it carry over.
• Headings. Headings are for readability only and do not change the meaning of any provision.
• Entire agreement. These Terms, the Privacy Policy, the SMS consent disclosures, and the transaction disclosures shown at checkout are the entire agreement between us about the service.
• Electronic communications. You agree we may communicate with you and provide required notices electronically, by email or in the product. You may withdraw that agreement for non-essential messages by contacting us.
• Force majeure. Where the law allows, neither party is responsible for delays or failures caused by events beyond reasonable control, such as outages, natural disasters, or emergencies.

Origin Care Navigator — support@originoc.com. For privacy requests, email privacy@originoc.com. See also our Privacy Policy and text message consent page.