Privacy Policy

Origin Care Navigator (“Origin,” “we,” “us,” or “our”) provides the services described in this policy. Origin helps families in Orange County, California understand their whole care situation. Origin’s owner also owns Home Helpers Home Care of Santa Ana & Tustin. This version does not operate a provider marketplace. This policy explains what we collect, how we use it, and the choices you have.

• Information you give us. Your name, email address, phone number (if you provide one), preferred contact method and times, and the details you share about your care situation through the Care Guide and care request forms.
• Care request details. The recommendations you ask for help with, your timeline, ZIP code or service area, and any notes you add.
• Consent records. Whether you agreed to be contacted, whether you separately agreed to receive text messages, the date and time of that agreement, the version of the disclosure you were shown, the form you submitted it from, and the phone number you submitted.
• Technical information. Basic request data such as approximate request origin and timestamps, used for security, abuse prevention, and rate limiting.

We do not knowingly collect information from children. Origin is intended for adults making care decisions.

We use your answers and contact details to create and save your guide, review your needs, and follow up about your plan and potential help at home. Origin staff can review submitted plans and contact details, including when home care is not recommended or your ZIP needs a coverage review.

You can request an assessment with our affiliated agency, Home Helpers Home Care of Santa Ana & Tustin, directly inside Origin. Origin’s owner also owns that agency. The request and its care-plan context are available to the team handling your request. We do not automatically send your details to other providers. You can ask us to stop contacting you.

We use a small number of vendors to run the service. They may process your information only to perform work for Origin, under contract, and not for their own purposes:

• Cloud hosting, database, and authentication infrastructure.
• Email delivery for transactional messages.
• Calendly for scheduling care calls. When you choose a call time, your name, email, phone number, and booking details are processed by Calendly and our connected calendar. We do not send your care-plan answers to the booking calendar.
• Text message (SMS) delivery for transactional messages.
• AI model providers used to help organize and summarize the information you share.
• Payment processors for purchases you choose to make. Payment details are entered with the processor; Origin receives transaction and access-status information.

We do not sell your personal information. If you allow advertising measurement, we share limited advertising events with Meta as described below.

Providing a phone number does not enroll you in automated marketing text messages. This form does not start an SMS campaign.

If you choose Allow, Meta's pixel measures basic marketing visits and successfully submitted inquiries about nonmedical help. Meta can receive your IP address, browser/device information, cookies and these generic events, and use them under its own privacy policy to measure and personalize advertising. We isolate this tracking from the assessment: it receives no questionnaire answers, conditions, payment answers, contact fields, plan identifiers, campaign labels or assessment-page URLs. Completed care plans are measured within Origin.

Choose No thanks to use Origin without Meta tracking. You can change the choice using Advertising privacy choices on the home page or this page. We honor Global Privacy Control and Do Not Track. Changing to No thanks prevents future events; it does not recall information already received by Meta. Meta privacy policy.

We protect information with access controls, row-level database security, encrypted transport, restricted internal access, and audit logging of sensitive actions. No system is perfectly secure, but we limit who and what can reach your data.

We keep care request, referral, and consent records for as long as needed to run the service, resolve disputes, and meet legal and compliance obligations — including proof of messaging consent — and then delete or de-identify them. We do not retain the content of individual text messages beyond what is needed for delivery and support.

• Decline to provide a phone number; it is optional unless you ask to be reached by phone or text.
• Leave the SMS consent box unchecked, or withdraw consent at any time by replying STOP.
• Ask us to stop contacting you, or ask us not to introduce you to any provider.
• Request a copy of, correction of, or deletion of your information by emailing us at privacy@originoc.com.

California residents may exercise the rights available to them under California privacy law using the same email address. We will not discriminate against you for exercising your rights.

If we change this policy we will update the effective date above. For material changes, we will provide a notice on the site or through your account or email before the change takes effect, as required by law. Questions? Write to privacy@originoc.com.